The Extraordinary Think And Do (TANDO) Tank
John A. Daly (2000)
customer loyalty

John Daly is the Liddell Professor of Communication, TCB Professor in Business Communication, and university distinguished teaching professor at The University of Texas at Austin. He teaches graduate and undergraduate courses on advocacy and influence, interpersonal communication, and organizational behavior at the University. While at UT he has won every major award given on campus for undergraduate teaching. He was selected as an inaugural member of the University of Texas System’s Academy of Distinguished Teachers. Dr. Daly has been the president of the National Communication Association, chair of the Council of Communication Association, and served on the board of directors of both the International Customer Service Associations and the International Communication Association. Professor Daly has published more than 100 research articles and chapters in scholarly periodicals and produced eight books including, recently, The Handbook of Interpersonal Communication (Sage, 2011), and Advocacy: Championing Innovation and Influencing Others (Yale, 2012). He has served as editor of two academic journals. He is fellow of the International Communication Association and a distinguished scholar of the National Communication Association. He is one of only twelve scholars worldwide to receive both recognitions. His current research focuses on the dynamics of project termination, the political nature of standards, and the development of social skills among organizational leaders. His work has also appeared in any number of popular outlets including the Wall Street Journal, the Washington Post, Investor’s Business Daily, and the New York Times. He has also served as a consultant with numerous public and private organizations on topics related to communication, advocacy and influence, customer loyalty, and leadership. In addition, he spent time working at the White House. He received his bachelor’s degree from the University of Maryland and his PhD from Purdue University.

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