The Extraordinary Think And Do (TANDO) Tank
Controlling the Costs of Conflict – How to Design a System for Your Organization (Jossey Bass Business & Management Series)
Publication date October 30, 1998
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Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Read more

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